Pre-travel Services Advisor – Manchester, Reino Unido

The fastest growing car hire broker – Travel Jigsaw are looking to recruit customer service advisors to join their expanding pre-travel services team. Handling calls from customers or replying to their emails this is a challenging and rewarding role located in a dynamic online environment.

Main responsibilities:

  • Taking inbound calls from customers and handling all pre-travel enquiries on their existing reservations.
  • Actioning amendments and cancellations on bookings.
  • Identifying up selling opportunities within existing reservations and confidently discussing the benefits of these.
  • Maintaining impeccable customer service as the first point of contact for our customers who have questions pre-travel.
  • Consistently meeting company and personal weekly sales targets.

Based in central Manchester, this role is working shifts – so full flexibility is required, examples of shifts include:7 am to 3pm, 8 am to 4 pm, 10 am to 6 pm, 11am to 7 pm and 2pm – 10 pm.

Full training is provided along with a range of travel industry benefits.

Key Skills Required:

  • excellent PC IT skills

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