Customer Service Advisor - Portuguese

Our global communications client based in Poole are looking for Technical Customer Support Advisors to work in their busy team. Full training will be provided for this role but a knowledge of mobile phone technology or previous Customer Service experience will be advantageous!

Job Description

The role

Providing solutions to support problems efficiently in accordance with defined targets and procedures through excellent customer service

Provide customer support via multiple touch points (e.g inbound calls, e-mail)
Accurately log customer and product information into CRM systems
Proactively develop skills and knowledge through effective use of systems
Understanding customer care and apply to all customer touch points
Share knowledge gained with team through effective knowledge transfer
Maintain a high standard in personal KPI targets as defined

Person Specification

Essential

Proven experience of delivering customer excellence
Excellent written and verbal communication skills
Analytical thinker with problem solving skills
Comfortable with technology and relish new opportunities
Ability to self manage

Desirable

Wireless data and GSM experience
Experience working in a call centre environment would be an advantage

Hours: 8.00am – 9.00pm – 37.5 hours per week (shift patterns)
Salary: £16,000 + £1,500 bonus
20 days holiday and great retail benefits and gym membership

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