Our global communications client based in Poole are looking for Technical Customer Support Advisors to work in their busy team. Full training will be provided for this role but a knowledge of mobile phone technology or previous Customer Service experience will be advantageous!
Job Description
The role
Providing solutions to support problems efficiently in accordance with defined targets and procedures through excellent customer service
- Provide customer support via multiple touch points (e.g inbound calls, e-mail)
- Accurately log customer and product information into CRM systems
- Proactively develop skills and knowledge through effective use of systems
- Understanding customer care and apply to all customer touch points
- Share knowledge gained with team through effective knowledge transfer
- Maintain a high standard in personal KPI targets as defined
Person Specification
Essential
- Proven experience of delivering customer excellence
- Excellent written and verbal communication skills
- Analytical thinker with problem solving skills
- Comfortable with technology and relish new opportunities
- Ability to self manage
Desirable
- Wireless data and GSM experience
- Experience working in a call centre environment would be an advantage
Hours: 8.00am – 9.00pm – 37.5 hours per week (shift patterns)
Salary: £16,000 + £1,500 bonus
20 days holiday and great retail benefits and gym membership
