Speaking Gamer Moderator Support , ideally, with experience in the gaming sector, however talented candidates from other sectors will also be considered. You will be working for a funky creative gaming company based in Cambridge. Our client is a Creative Gaming Company providing a selection of various computer games known around the world.
- Supporting gamers using email and online support -promoting our amazing games all the time
- Helping gamers with any issues on the chats, forums and giving technical and customer advice when required
- Investigating gamers issues and find solution in an efficient manner
- Troubleshooting technical problems
Duties:
- Speak and write either German, Spanish, Italian French or Brazilian Portuguese to mother tongue standards
- Extremely proficient, both written and spoken, in English and one or more of the following languages: French, Brazilian Portuguese or German, Spanish or Italian
- Previous experience as a moderator with the ability to handle customer complaints
- Excellent computer literacy with good keyboard skills
- Ability to show creativity, good initiative, judgement and excellent attention to detail
- Availability to work a mixture of daytime, evening and weekend shifts
- Organised and able to self-manage in a fast-paced environment
- Knowledge of technical gaming issues
- A passion for games
Desired Requirements:
- Experience in the gaming industry
Key words:
- Bilingual Moderator – Video Games – Cambridge
- Languages: either German, Spanish, Italian, French or Brazilian Portuguese
- Please send your CV in word format to the email address quoted, other formats will not be accepted