Our client, a leading Global IT Service Company, employs almost 100,000 professionals in more than 30 countries. Committed to employee engagement they recognise that they’re team are the backbone of the business and what makes them special.
They offer a diverse and professional workplace with above average salaries relevant to the location required. Full training is given. Delegate International are now working with this impressive team on their Polish Contact Centre requirements. Based in Beautiful Krakow we have immediate opportunities for Technical Support staff to work in this international and professional environment. Providing senior level support to customers & users, providing desktop support, both software and hardware, via telephone and e-mail.
You will be analysing documents and troubleshooting technical issues related to a variety of different products producing feasibility reports and maintaining inventories of hardware and software while using the Call Tracking System to document and manage problems and work requests and their respective resolutions.
Essential skills Excellent communication and conversation skills in Italian/German/Portuguese/Spanish/English Extensive experience (3-4 years) troubleshooting, hardware and software Experience in a Hepdesk focused environment is Essential Be IT literate and have experience in using Microsoft packages, i.e. Word, Excel, Outlook Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native Good knowledge of operating systems/servers: Windows 98/2000/2003, XP Experienced with VPN and assisting remote dial-in users ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
Successful candidates are offered access to a company wide Training Academy, Networking and Social Events, Rewards & Recognition Schemes and most importantly opportunity to progress within the organisation. Salaries are competitive and provide above average standard of living in the country they relate to.
Include Basic salary between 4500-7000 Zloty gross per month. When converted to Euro or Sterling these salaries are well above the average for standard of living in Krakow. Please visit our relocation guide for an insight to cost of accommodation, shopping, transport etc 2 weeks accomodation will be provided in Krakow for successful candidates
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