Service Manager (IT Operations) – Cracóvia, Polónia

Our client, a leading Global IT Service Company, employs almost 100,000 professionals in more than 30 countries. Committed to employee engagement they recognise that they’re team are the backbone of the business and what makes them special. They offer a diverse and professional workplace with above average salaries relevant to the location required. Full training is given. Delegate International are now working with this impressive team on their Polish Contact Centre requirements.

Based in Beautiful Krakow we have immediate opportunities for a Service Manager to work in this international and professional environment. As a Service Manager you will you will be managing a team of IT Support Team Leaders effectively through structured coaching and delivering by example. You actively manage your team, provide support, motivate and retain an outstanding team. Your responsibility is to ensure 100% delivery of all contractual and quality service goals (SLA’s).

Essential skills

  • Exemplary communication skills in English as well as either German or French
  • Proven experience in managing managers preferably within IT helpdesk/call centre environments
  • Excellent customer facing and influencing skills to be able to gain the respect, confidence and trust of both the customer and the delivery teams.

The candidate must show a customer focused approach, confidently dealing with customer escalations and showing flexibility/creativity in seeking innovative win/win situations. They must be culturally sensitive to regional and corporate cultures.

  • Must be a proficient and mature manager capable of demonstrating leadership, mentoring and motivation which will include management of resources on the UK based client site and in near and off-shore delivery.
  • Able to set own priorities and objectives and work with minimal supervision.

Benefits Successful candidates are offered access to a companywide Training Academy, Networking and Social Events, Rewards & Recognition Schemes and most importantly opportunity to progress within the organisation. Salaries are competitive and provide above average standard of living in the country they relate to.

  • Basic salary between 8000 – 12000 Zloty Gross per month. / £1600 – 2400 GBP.
  • Relocation support 2 weeks accommodation will be provided in Krakow for successful candidates.

Please visit our relocation guide for an insight to cost of accommodation, shopping, transport –

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