Operations Team Leader – Madrid, Espanha

Key Responsibilities

  • Coordinate and enhance the operational service delivered to internal & external customers
  • Close cooperation with Underwriting and Claims areas, ensuring operational service delivery to these areas
  • Manage a team of processing and operations administrative staff. Setting the standards to allocate workload across the team.
  • Responsible for the monthly activity performance reporting
  • Ensure the area meets procedures and quality standards, and identify any potential risk
  • Participate on local and global Operational Projects.


  • Bachelor Degree on Business Administration, Economics or similar.
  • Good knowledge on insurance policy life cycle (issuance, booking, collections, renewals) or deep knowledge of Financial back office processes.
  • Minimum 5 years of experience in Operations, or Back Office areas within Insurance sector or Financial Services.
  • At least 3 year of experience on managing people.
  • Strong Customer focus and solutions oriented.
  • Proactive and can do attitude.
  • Proficiency in Spanish (both orally and in writing)
  • Fluent in English (both orally and in writing)
  • Portuguese language would be a plus.
  • Advance user of MS-Office applications

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