The Google Technical Services (gTech) team serves as the primary point of contact for our global Sales, Business Development, and Partnerships teams to support our sales organization across all products. We provide tools so that our sales teams can focus on generating revenue and leverage our strong relationships with Googles Tech teams to enable our sales organization to do multi-solution selling, launch and support new products, and help and engage our users.
The Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google+ to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the Product, Marketing, Legal and Engineering teams. You process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.
The Consumer Operations team is focused on providing outstanding support for Google???s users and customers across multiple products and languages through all aspects of support operations. As a Market Specialist, you will manage relationships with users and customers of Google products, troubleshoot technical problems, investigate abuse reports and Terms of Use violations, educate customers on how to optimize their experience with our products, develop insights to improve our products and create and manage Help content for several products.
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