Customer Service Executive – Portuguese – Barcelona, Espanha

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.
Bookings Hispanica SL, one of the support companies in Spain, is looking for a Portuguese speaking Customer Service Executive to join our dynamic, pleasant and international work environment in our opening office in Barcelona.

We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.

The start date for this position is April 2nd, 2013. As a Customer Service Executive you will be working 40 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

Main Responsibilities:

  • Handle pre and post reservation inquiries by phone, e-mail and fax;
  • Handle sales requests by phone and e-mail;
  • Modify, change and/or cancel existing reservations;
  • Outbound calls to hotels/guests to arrangement special requests;
  • Liaison between guest and hotel to resolve complaints;
  • Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills:

  • Excellent communication skills;
  • Excellent commercial selling skills;
  • Problem solving;
  • Sense of responsibility;
  • Independent and customer friendly.

Our ideal candidate is:

  • Experienced with internet and hotel industry;
  • Fluent in both written and spoken English and Portuguese;
  • Available full-time (40 h/week) and flexible in work schedule;
  • Available to attend a full-time (2 weeks) paid training;
  • In possession of a valid work-permit for Spain (if required).

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