Amazon is seeking bright, articulate, detail-oriented applicants with a desire to help us exceed our customers’ expectations. An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems. Associates communicate with customers primarily via email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.
Basic Qualifications
A successful Associate will have the following skills:
Computer Skills
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, and Internet Explorer
- Excellent typing skills
- Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
Communication Skills
- Ability to communicate correctly and clearly with both internal and external customers
- Excellent documentation skills
- Good comprehension skills– ability to clearly understand and state the issues customers present
- Good composition skills– ability to compose a grammatically correct, concise, and accurate written response
- Portuguese/English/Spanish proficiency is a must
Problem Solving Skills
- Effective problem solving skills
- Ability to approach problems logically
- Ability to demonstrate learning and decision making skills
- Strong time management skills
- Action oriented and self disciplined
- Organized and detail oriented
- Ability to effectively prioritize work time to ensure productivity and department standards for time spent
Customer Focus
- Excellent customer service skills
- Ability to empathize with and prioritize customer needs
- Demonstrable interpersonal skills
- Demonstrable conflict resolution and negotiating skills
- Ability to determine customer needs and provide appropriate solutions
Preferred Qualifications
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. We also require a high school diploma, plus one or more years experience in related positions.
