Customer Service Associates Portuguese/English – Lagunilla, Costa Rica

Amazon is seeking bright, articulate, detail-oriented applicants with a desire to help us exceed our customers’ expectations.  An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-orientated, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems.  Associates communicate with customers primarily via email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.

A successful Associate will have the following skills:

Computer Skills

• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, and Internet Explorer
• Excellent typing skills
• Demonstrable understanding of the Internet, Amazon.com website, and competitor websites

Communication Skills

• Ability to communicate correctly and clearly with both internal and external customers
• Excellent documentation skills
• Good comprehension skills– ability to clearly understand and state the issues customers present
• Good composition skills– ability to compose a grammatically correct, concise, and accurate written response
• Portuguese/English/Spanish proficiency is a must

Problem Solving Skills

• Effective problem solving skills
• Ability to approach problems logically
• Ability to demonstrate learning and decision making skills
• Strong time management skills
• Action oriented and self disciplined
• Organized and detail oriented
• Ability to effectively prioritize work time to ensure productivity and department standards for time spent

Customer Focus

• Excellent customer service skills
• Ability to empathize with and prioritize customer needs
• Demonstrable interpersonal skills
• Demonstrable conflict resolution and negotiating skills
• Ability to determine customer needs and provide appropriate solutions

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.  We also require a high school diploma, plus one or more years experience in related positions.