Customer Service Associates Portuguese/English – Lagunilla, Costa Rica

Amazon is seeking bright, articulate, detail-oriented applicants with a desire to help us exceed our customers’ expectations.  An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-orientated, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems.  Associates communicate with customers primarily via email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.

Basic Qualifications

A successful Associate will have the following skills:

Computer Skills

  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, and Internet Explorer
  • Excellent typing skills
  • Demonstrable understanding of the Internet, website, and competitor websites

Communication Skills

  • Ability to communicate correctly and clearly with both internal and external customers
  • Excellent documentation skills
  • Good comprehension skills– ability to clearly understand and state the issues customers present
  • Good composition skills– ability to compose a grammatically correct, concise, and accurate written response
  • Portuguese/English/Spanish proficiency is a must

Problem Solving Skills

  • Effective problem solving skills
  • Ability to approach problems logically
  • Ability to demonstrate learning and decision making skills
  • Strong time management skills
  • Action oriented and self disciplined
  • Organized and detail oriented
  • Ability to effectively prioritize work time to ensure productivity and department standards for time spent

Customer Focus

  • Excellent customer service skills
  • Ability to empathize with and prioritize customer needs
  • Demonstrable interpersonal skills
  • Demonstrable conflict resolution and negotiating skills
  • Ability to determine customer needs and provide appropriate solutions

Preferred Qualifications

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.  We also require a high school diploma, plus one or more years experience in related positions.

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