Portuguese Customer Support – Malta

Our client, a well established gaming operator based in Malta and one of the most recognized names within its sector, is now looking to recruit a Portuguese native to join the team as a Customer Service Assistant.

Requirements:

• Must be fluent in both English and Portuguese.
• A good level of education (‘A’ Level standard),
• Computer skills,
• Experiences of customer service;
• Professional communication skills both via the phone and emails with clients;
• Eagerness to learn and contribute with ideas to make continuous improvements.
• A bubbly and outgoing person who truly believes good customer serivce is key for an organisation to grow

Responsibilities:

• To work a full time work schedule and a flexible time table.
• To undergo a 3-week induction training programme.
• To take part in regular 1-1 feedback meetings with the Team Leader
• Help to create a development plan to enable growth within the company.
• Answering phone , e mail and chat queries from customers at all times
• To provide customers with the best solution to their problems
• To know when problems must be escalated to second line support

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