Google’s brand is only as strong as our users’ trust–and their steadfast belief that our guiding principles are what’s best for them. Our Product Quality Operations team has the critical responsibility of protecting Google’s users by ensuring online safety by fighting web abuse and fraud across Google products like Search, Maps, AdWords and AdSense. On this team, you’re a big-picture thinker and strategic leader. You understand the user’s point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us prove that quality on the Internet trumps all.
As a Product Quality Associate you defend the integrity of Google, its users and partners worldwide by defining and communicating product policies, fighting spam, fraud, and abuse across Google products (Google Search, Google Maps, AdWords, AdSense, Google Checkout, Google Product Search). You are proactive, motivated, organized, responsible, innovative–and able to work well in a fast-paced, global, cross-functional, and team-oriented environment while demonstrating technical know-how, effective communication and getting things done.
Monitor product abuse and spam trends and respond to high profile spam attacks.
Work closely with Eng and Product to automate and optimize process workflows via signals and tools development.
Troubleshoot and collaborate with engineering teams and product managers to make large-scale quality improvements to Google content served on Google products.
Analyse workflow and infrastructure metrics to provide insights on improving tools, signals and processes.
- BA degree. In lieu of degree, relevant skills or equivalent experience.
- Must speak and write in English andPortuguese fluently and idiomatically.
- Experience analyzing large amounts of data.
- Excellent web research and analytical skills.
- Excellent written and verbal communication skills in English and selected language.
The Product Quality Operations (PQO) team fights for the users. We defend Google’s integrity by combating spam, fraud and abuse of our products. It’s a constant game of cat-and-mouse to stay ahead of the bad guys and ensure that our advertisers, publishers and users have a safe and seamless experience. We work with Engineering to define, communicate and enforce policies across nearly all of Google’s products in over 40 languages. PQO team members use their technical know-how and work across functions to develop innovative solutions that always put the user first.