Customer Service Team Leader – Portuguese Speaking

Customer Service Team Leader – Portuguese Speaking – Budapeste, Hungria

Our client is a company that operates in business of exploration, production, refining, trading and distribution of energy. The company operates in more than 100 countries across six continents. For integration in its customer service team in hungary, they want to select:

CUSTOMER SERVICE TEAM LEADER – Portuguese Speaking (Iberia Cards)

ROLE SYNOPSIS: To lead a team of Customer Facing and/or Customer Service Support (CSS) Customer Service Representative (CSR) teams who support inbound and outbound customer contacts. The purpose of the CSR Teams is to respond to customer contact or support queries relating to products, services and marketing operations, including sales order processing and complaints handling in an efficient, cost effective and customer responsive manner. Customer contacts will vary from phone, fax, email, written requests and communications.

WE LOOKING FOR CANDIDATES WITH:

Fluency in English and Portuguese Language;
Minimum of 12 months previous experience customer service skills in a customer services environment preferred;
Must demonstrate a strong understanding of customers’ needs / behaviors;
Excellent written/oral communication skills and ability to build effective working relationships
High Level of IT proficiency in Microsoft packages
Experience of working in Hungary or of working with Hungarian customers is desirable
Experience of working in the UK or of working with UK customers is desirable
interest and availability to work in Hungary