Customer Service Representative – Portuguese – Belfast, Irlanda do Norte

We are currently recruiting for a Portuguese speaking Customer Support Representative to join the expanding team of our client, a leading automotive company. We are looking for someone dynamic and friendly, with a positive attitude and outstanding interpersonal skills.

In this role you will act as a Brand Ambassador and will be the first point of contact for customers and dealerships in responding to telephone and email queries.

We strive to offer the very best levels of customer service and believe that “what we say and how we say it” leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.

The ideal candidate will be someone who has excellent attention to detail, communicates well verbally and in writing, coupled with an excellent telephone manner.

Essential skills:

  • Fluency in written and spoken Portuguese
  • Fluent English
  • Excellent people skills and the ability to develop great relationships with customers and dealerships

We will highly value candidates with:

  • Experience in telephone and email based customer service
  • A positive attitude towards learning new skills, adapting to change and multi-tasking
  • Experience of using databases and online systems

Total Reward package includes:

  • Competitive salary + generous bonus depending on performance
  • Excellent relocation package to assist you in moving to Belfast (includes flight + Up to 7 night’s hotel accommodation + mobility).
  • Continuous paid training on the latest technology
  • Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
  • Private Pension and Life assurance
  • Childcare voucher scheme
  • On site canteen
  • 29 days holiday entitlement + extra entitlements
  • Free Parking, close proximity to city centre by bus or train
  • Potential for rapid advancement in many fields, and throughout 17 countries!

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