RESPONSIBLE FOR:
- The handling process of bookings through incoming calls and emails.
MAIN PURPOSE OF JOB:
- To answer and deal with all aspects of the post booking procedures – Hotel Changes, Customer Support, Trade Support, Inventory and Quality Control.
MAIN DUTIES:
- Overseeing all email inboxes ensuring enquiries are prioritized and answered throughout the day by admin operations
- Managing in resort queries (during office hours, duty office takes over out of hours)
- Answering calls and providing excellent standard of customer service
- Managing pre departure complaints
- Agree refunds and compensation over and above TAC authorized guidelines
KEY SKILLS:
- Excellent customer service levels
- Good telephone manner
- Ability to multi task
- Work under pressure
- Good communication skills
- Likes to work in a team
- English essential (written and verbal)
EXPERIENCE:
- Tourism/Travel background
- Proven track record of customer service experience
If this sounds like a position you would be interested and the type of Travel Company you would like to work for please send your CV to Kyriakos Vardakos (Head of Operations LCB Europe) by mail: [email protected]
